Help with a damaged, defective or incorrect item.
Contact Little Pet World so we can review your order issue.
Eligible order issues
Our voluntary returns policy covers items that arrive damaged, are defective or differ from what you ordered. We do not accept change-of-mind returns, except where applicable law requires otherwise.
Report an issue within 24 hours of delivery
Please inspect your order on arrival and email contact@littlepetworld.com within 24 hours after delivery to report damage, a defect or an incorrect item that is apparent on arrival.
Include your full name, order number, the email used at checkout, the product name and product code (SKU), a description of the issue and clear photographs showing the problem, the item and its packaging. If the product code is not available, include a photograph of the product label or a link to the product page. For a problem that cannot be shown in a photograph, describe what happens when the product is used as directed.
Wait for return instructions
Please retain the item and its packaging while your request is reviewed. Contact us before sending anything back so we can provide the appropriate return instructions. Do not send items to an address on the parcel without confirmation.
Review and resolution
We will review the information you provide and contact you about the appropriate next steps. Any return, replacement or refund will be handled according to the confirmed issue and your rights under applicable law.
Defects discovered later and statutory rights
If a defect is not reasonably discoverable on arrival, contact us promptly after discovering it. The 24-hour reporting request does not exclude or shorten any non-waivable warranty rights, statutory remedies or mandatory cancellation rights, including those that may apply to international purchases.